Every patient deserves the highest standard of care and commitment.
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The UTC treats most injuries and illnesses that are urgent but not life-threatening, for example, strains, sprains, broken bones, minor burns and scalds, bites, stings, minor head and eye injuries.
No appointment is necessary, but on arrival, there will be an initial assessment by one of our clinicians to prioritise the urgency of your care. Patients will be seen in order of clinical importance, so patients may have to wait if their condition is not as serious as others.
The Urgent Treatment Centre is an essential service helping to ease pressure on ED and deliver rapid, appropriate care to patients at their time of need.
You may be sent off-site for your care where appropriate, for example, you may be directed to a local pharmacist, local GP HUB or wound clinic. This ensures that patients with more severe symptoms are seen more quickly, diagnosed, treated and discharged or if necessary admitted directly to the hospital.
A Primary Care service co-located to the Emergency Department (ED) to enable people with minor illness to have a primary care delivered
service, ensuring that ED professionals use their expertise to focus on
major or life threatening health issues
First, you will be seen by a nurse from the hospital who will assess your condition and direct you to the appropriate service. This could be the Emergency Department, back to your own GP or to a pharmacy. If they assess that you need to be seen by the GP Service then you will be asked to take a seat in the waiting area. You will then be seen by either a GP or an Advanced Nurse Practitioner.
The GP Extended Hours service Southend is designed to provide patients with appointments outside core general practice hours for routine care and is available: Monday to Friday: 6.30pm – 8pm. Saturdays & Sundays: 9am – 3pm. Bank Holidays: 9am – 3pm.
Call your own Surgery to be connected or dial 01702 742102
Collaborative working - also known as joint or partnership working - covers a variety of ways that two or more organisations can work together. Ranging from informal networks and alliances, through joint delivery of projects to full merger.
Our team will support you in building a healthier you. No matter what your health needs are, having a team support you will keep you on the path to meeting them. We work together to connect you with the services you need.
When you choose us, you join a community. We work not just with you but with other members of our community to build a network of people working together for a healthier world.
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